Store policies
Ready to ship:
- All Ready-to-Ship items
- Bundles
- Bundle deals
- Uncustomized closures
Why pre-order?
Exclusive Access:
By opting for pre-order, you gain exclusive access to our high-demand products before they officially hit the shelves. This ensures you secure your preferred item before it sells out.
Production Time:
As these extensions are in high demand and crafted with meticulous care, the pre-order option allows us to produce each set with the utmost attention to detail. Please note that there will be a production time associated with your order.
Pre-Order Considerations:
Potential Delays:
While we strive to meet our estimated shipping dates, unforeseen circumstances may arise. In the event of any unexpected delays, rest assured that we will keep you informed and work diligently to minimize any inconvenience.
Separate Shipments:
If your order includes both pre-order and in-stock items, please be aware that they may be shipped separately. In-stock items will be dispatched promptly, while the pre-ordered items will be shipped once they become available.
Quality Assurance:
We assure you that your pre-ordered hair extensions will undergo stringent quality checks before being shipped. Our commitment is to deliver a product that exceeds your expectations in terms of quality and craftsmanship.
Cancellation Policy:
If you decide to cancel your pre-order, please refer to our cancellation policy, which outlines the terms and conditions associated with order modifications.
Shipping Policy:
We strive to provide you with a seamless and enjoyable shopping experience from start to finish. We understand that timely delivery is crucial, and we're committed to keeping you informed every step of the way. Here's what you need to know about our shipping process:
Fulfillment Windows:
Once you place an order with us, our team works diligently to process and ship it out as quickly as possible. Orders are typically fulfilled within 7-14 business days. Please note that fulfillment may take longer during peak seasons or promotional periods, but we'll always do our best to keep you updated on any delays.
Weather Delays and Unforeseen Circumstances:
While we strive for smooth sailing, there are occasions when external factors such as severe weather conditions or unforeseen circumstances may impact shipping times. In such cases, we appreciate your patience and understanding as we work to ensure the safe and timely delivery of your order. Rest assured, we'll keep you informed of any delays and provide assistance as needed.
USPS Priority Shipping:
For domestic orders within the United States, we primarily use USPS Priority Mail service, which typically delivers within 2-3 business days. Please note that delivery times may vary based on your location and other factors beyond our control. We recommend using the tracking information provided to monitor the progress of your shipment and anticipate its arrival accordingly.
International Shipping:
For international orders, shipping times may vary depending on the destination country and customs regulations. We offer various shipping options to accommodate your needs, and we'll provide estimated delivery times based on your chosen method during checkout. Please be aware that additional customs fees or taxes may apply, and it's the responsibility of the recipient to cover these charges.
Order Tracking:
Once your order has been shipped, you'll receive a shipping confirmation email containing tracking information. This allows you to monitor the status of your package and anticipate its arrival. If you have any questions or concerns about your shipment, don't hesitate to reach out to our customer service team for assistance.
We're committed to delivering your order in a timely manner while ensuring the utmost care and attention to detail. If you have any further questions about our shipping policy or need assistance with an existing order, please don't hesitate to contact us.
In the case of lost or stolen packages, here's what you need to know:
1. Responsibility: Once the shipping carrier takes possession of your package, they're responsible for its safe delivery. If a package goes missing during transit, it's beyond our control as the sender.
2. Assistance: For any lost or stolen package concerns, we recommend contacting the shipping carrier directly for immediate assistance. They have the expertise and resources to investigate and resolve such incidents promptly.
3. Tracking and Insurance: Keep an eye on your shipment using the tracking information provided in your shipping confirmation email. This helps ensure its safe arrival. Consider opting for shipping insurance for added protection.
Return Policy:
We want you to love your purchase, and we strive to provide a hassle-free return process. Please review our return policy below:
Customized Items: All customized items are considered final sale and are not eligible for returns or exchanges.
Non-Custom Items: Eligible for return within 7 days from the delivery date. Items must be unused, in their original condition, and securely packed in the original packaging. The buyer is responsible for the return shipping fee.
Sale Items: Sale items are considered final sale and cannot be returned or exchanged.
Return Request: Contact us within 7 days of delivery to request a return. Please provide your order number and details of the items you wish to return.
Packaging and Shipping: Pack the items securely in the original packaging and ship with a trackable shipping number. We recommend using a reliable shipping service to ensure the safe return of your items.
Refunds: Refunds will be issued upon receipt of the item in its original condition, minus shipping and handling fees.
Damaged or Defective Items Policy:
In the unfortunate event that your item(s) arrives damaged, we've got you covered. Please follow our streamlined process to ensure prompt resolution:
Immediate Contact: Contact us immediately if your item is damaged upon arrival. Please note that we will only replace items that are confirmed to be damaged upon arrival.
Refund Request for Defective Items: Customers have a 7-day window from the date of delivery to request a refund for defective items. Simply email clear photos of the damaged items to customercare@chezifeoma.com.
Eligibility Criteria for Refund:
- The item(s) must be unused and in the same condition as when received.
- Upon receipt of the items, a thorough inspection will be conducted.
Notification of Refund/Exchange Status:
Once the inspection is complete, we will promptly notify you of your refund/exchange status via email. You will either be shipped the same product or issued a refund.
Order Cancellation Policy:
Cancellation Window: Orders must be canceled within 24 hours of the purchase date to receive a full refund.
Please note that adherence to these policies ensures a smooth and fair process for both parties. If you have any questions or concerns, feel free to reach out to our customer service team at customercare@chezifeoma.com. Thank you for choosing Chez Ifeoma.